ORDERS

Orders

• View the status of your order by clicking the link in your order confirmation email
• If you have questions, email orders@elevenfootball.com >
• After a package is shipped we are unable to make changes to its delivery address
• Most orders are fulfilled within 24-48 hours, however, please allow 5-6 business days for orders to be fulfilled and shipped
• We are not responsible for any stolen/lost packages

Pricing & Payments

• Prices are listed in USD
• Prices are subject to change without notice. Prices do not include sales tax, shipping costs, or duties/tariffs, these costs will be added at checkout

Returns & Exchanges

• To start a return or exchange, click here >
• US returns/exchanges are free, for International a $25 shipping fee will apply
• You have 30 days after receiving your package to request a return or exchange
• All items must be returned in their original packaging, unblemished, and unworn – items that do not meet these criteria will be returned to you
• If the items you receive are defective, damaged, or incorrect, please contact us and we'll make it right

Shipping

• North America – United States, Canada, Mexico
• Africa – Nigeria, South Africa
• Asia – China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, UAE
• Europe – Belgium, Bulgaria, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Oceania – Australia
• South America – Argentina, Brazil, Chile

Stockists

• We Got Soccer (MA, TX)
• Soccer Plus (OH)
• Soccer World (MI)
• Third Coast Soccer (LA)
• Socceroof (NY)